Part of the project team to provide planning and engineering design input for the development of a One Call One Click center to implement a Veterans Transportation and Community Living Initiative grant awarded to BRTA in partnership with Soldier On, a nationally based veterans services organization. Work included framing the eligibility and service criteria working with an advisory committee that included Soldier On a national veterans group established to improve and enhance the resources available to veterans and their families, as well as other stakeholders.
Work included developing options and alternatives to integrate the VTCLI components into a unified communications and operations plan, and creating a “memorandum of understanding” framework to establish rules of engagement for multiple partners, including communicating and interacting with numerous veterans groups within Western Massachusetts.
An important component of this project was ensuring that members of Soldier On would be staffing the call center.
CLIENT: The EPV Group
PROJECT LOCATION: Pittsfield, MA
SERVICES PERFORMED: Planning and Evaluation
COMPLETION DATE: 2015
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