Planning & Integrated Mobility

Offering a full range of public and private sector transportation planning that includes operations, finance, technology, management, and organization design leading to the development of solutions for fixed route and paratransit services.

SXSW 2017 panel with Marlene Connor:
How to Uber-ize Public Transit to Save It


To Learn More About Our Strategic Alliance




Marlene Connor Associates LLC offers a broad range of public and private sector transportation planning that includes operations, finance, management and organizational design and development and specializes in integrated and coordinated mobility that connects customers and communities through partnerships and technology.

Our team members have been in the public transportation industry for many years and have worked in a variety of endeavors in the public and private sectors as well as interacted with a number of industry associations including APTA, CTAA, TRB, and FTA, developing a broad array of policy perspectives with the goal of moving the industry forward and improving service to customers and communities.

Most recently we have been coordinating the various components of integrated mobility which include transportation network companies, start up transport companies and broader technology applications. The goal of this work is to determine how these integrated mobility components connect with the public transportation networks to provide seamless service to customers and communities.

MCA,LLC has recently been certified as a DBE for federal-aid transportation projects and also as a WBE. These eligibilities have been certified by the Commonwealth of Massachusetts. In addition, we have been certified as a DBE by the North Carolina Department of Transportation, by the Connecticut Department of Transportation, and by the New York State Department of Transportation.



We combine strategic analysis and an understanding of state-of-the-art technology to develop transportation plans that meet the precise needs of communities.  To learn more about one of our technology partnerships, please click here.

Regional Service Concept Design & Development

Statewide Transit Plans

Transit Industry Research

Operational Assessments

Short Range Transit Plans & Transit Development Plans

Senior & Community Mobility Projects

Facility Feasibility Studies

ADA Paratransit & Human Services Coordination

Mobility Management

Long Range Plans

Economic Benefit Analysis

Proposal Development, Coordination & Assessment

Call Center Feasibility & Development

Fare Studies & Financial Analysis

Technology Applications Feasibility & Development

Event Mobility Planning

Management Performance Reviews & Assessments

Organizational Design

College & University Transit Program Assessment


Marlene Connor, Principal

Marlene has 30 years of experience in transportation management and planning. She blends private and public sector experience with an intense personal commitment to improving transportation policy. She was previously the chief executive officer of the Pioneer Valley Transit Authority in Springfield, MA where she directed numerous changes in service delivery, consolidated the fixed route and paratransit services programs, and implemented a systematic financial improvement process that improved efficiency while enhancing mobility.

Her experience includes a wide range of public transportation planning projects in modes from ADA paratransit to Bus Rapid Transit as well as studies that include operations, policy development, management and organization, IT, and financial analysis and review. Marlene is Past Chair of the American Public Transportation Association’s Mobility Management Committee and also Chair’s the Intergovernmental Issues Subcommittee, and serves on Policy and Planning and Research and Technology committees.

Listen to recent Podcast featuring Marlene.

Linked In Email (413) 539-9005

Jim McLaughlin, Associate

Jim’s career in public transportation includes a dozen years of consulting experience as well as several decades of public sector experience with agencies in Los Angeles. Those assignments included as the Director of Transit Planning for the Los Angeles County Metropolitan Transportation Authority, in charge of a diverse projects such as the Metro Rapid BRT program, planning for the Universal Fare System, and communication with municipal, local and private sector operators. Before joining Metro he previously was the initial Chief of Transit Programs for LADOT where he implemented local shuttle, commuter express and community transportation programs for the city. Jim also served as a Deputy Mayor for Transportation for the City of Los Angeles under Mayor Richard Riordan.

His consulting engagements have included a variety of planning efforts, collaborating with Marlene on projects in over 30 states, working independently and as part of inter-disciplinary teams. Jim has been active in the industry developing networking connections based on working nationally within APTA, CTAA, TRB, and the FTA as well as many state and local affiliations.

Linked In Email (626) 255-4543


Marlene Connor Associates works collaboratively in a range of settings throughout the country to develop creative solutions for public transportation and mobility projects.

Jim and Marlene also completed many projects together before forming MCA.  These prior projects are noted with an asterisk* below.


We look forward to hearing from you! Please contact us by using the contact form or by using the information below.

Marlene Connor, Principal
275 Southampton Road, Holyoke, MA 01040
MBConnor [at]
(413) 539-9005

Jim McLaughlin, Associate
301 Fayetteville Street – Suite 3201, Raleigh NC 27601
JMcLaughlin [at]
(626) 255-4543